Refund and Returns Policy

Email info@cookwareandappliances.co.uk if you would like a tracking delivery update. 

Returning items purchased online

If you purchase a stock item online that you want to return then you can send it back to us within 28 days of the sale and we will refund the value of the items that we receive back in resaleable condition. Please note you are required to arrange the transport of the return to us and cover any cost associated. We recommend that you use a tracked method to ensure this reaches us. We accept no responsibility for lost, damaged, stolen or undelivered packages. Please also put a note containing your order number in the package with the items.

Special orders and orders of appliances may incur restocking charges from the manufacturer. This can be up to 30%.

If there was a picking error and you received incorrect items we will arrange for a replacement.

If you receive any damaged items please email us immediately. We require images of the broken item and the packaging within 48 hours of the goods being signed for to process your claim.

Delivery

Free delivery on all orders over £2000 (ex vat). Applies to UK mainland including scotland and ireland(UK Mainland excl. Highlands and Islands) and items held in stock only.

Orders under £2000 are charged at £100 +VAT for delivery. All orders are dispatched with a Fast Courier Service. 

Wales and Scotlnad are charged at £100 for delivery

Ireland is charged at £150 for delivery

Free delivery in England.

all over europe are charged at £395 for delivery

All deliveries are kerb side only by our courier partners.

Please be aware that orders may come in separate deliveries from different locations within the Cooksmill fulfilment centres.

For all queries regarding deliveries or order updates, please get in touch.